For Shipping Policy:
Shipping timeline: Share a clear estimate (e.g., dispatched in 2–3 days, delivered within 5–7 working days).
Calculation basis: Is shipping cost based on weight, order amount, or flat rate?
Courier partner information, if important.
Address change/cancellation: Conditions for modifying or cancelling an order before dispatch.
For Return & Refund Policy:
Accepted Reasons: What qualifies for a return (defective, wrong item, unopened packages, etc.).
Return window: Time frame (e.g., returns must be requested within 7/15/30 days of delivery).
Return process: Steps for customers (log in, select order, raise request, or email you).
Refund timeline: When refunds are initiated and how long customers should expect to wait (after product is received).
Free return shipping: When it's offered (e.g., incorrect or damaged items).
Exceptions: Non-returnable items (e.g., opened seeds, used products, customized orders).
Notifications: How and when customers are informed about refund progress.