Refund policy

We at Seeds Kart strive to deliver premium-quality seeds and gardening products. Customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds are accepted.

1. General Policy

  • Seeds and other planting material are perishable products and therefore non-returnable once delivered.

  • However, we will issue a replacement or refund in specific cases (see below).

  • Non-perishable products (like gardening tools, kits, planters) can be returned under standard conditions.

2. Eligibility for Returns / Replacements

You may request a return or replacement if:

  1. Wrong Item Delivered – You received a product different from what you ordered.

  2. Damaged Packaging or Product – Seeds or items arrived in damaged or tampered condition.

  3. Expired Seeds – If any product is past expiry.

  4. Low Germination Issue – If germination is significantly below standard (less than 70% within recommended sowing conditions), we will provide a replacement after verification.

3. Conditions for Non-Acceptance

We do not accept returns or refunds in the following cases:

  • Seeds already sown/used by the customer.

  • Germination failure due to improper sowing conditions, such as wrong soil type, poor watering, or unsuitable climate.

  • Orders placed by mistake or change of mind after delivery.

  • Bulk/wholesale orders unless agreed otherwise in writing.

4. Process for Requesting Return / Refund

  • Raise a request within 48 hours of delivery through our support email/helpline.

  • Provide clear photos/videos of the product and packaging as evidence.

  • Our quality team will review and confirm eligibility within 3–5 business days.

  • If approved:

    • Replacement will be shipped free of cost, OR

    • Refund will be processed to your original payment method within 7–10 working days.

5. Cancellation Policy

  • Orders can be cancelled before dispatch (within 12 hours of placing the order).

  • Once shipped, cancellation is not possible.

  • For prepaid orders cancelled before dispatch, a full refund will be issued.

6. Bulk Orders / Wholesale

  • All bulk/wholesale orders are final sale and cannot be returned.

  • Replacements are only allowed for damaged/wrong items.

  • Any special conditions must be pre-agreed before order confirmation.

7. Seeds Germination Guarantee (Brand Promise)

  • Our seeds are tested for quality and packed fresh.

  • We guarantee a minimum germination rate of 70–90% under recommended conditions.

  • If a product fails to meet this, please contact us with details, and we’ll ensure a suitable resolution (replacement or store credit).

8. Contact Information

For returns, replacements, or refund requests, please contact:

📍 Seeds Kart
Nakur Rd, near NPS Academy,
Sarsawa, Uttar Pradesh – 247232

📞 +91 9627400542
📧 seedskart.in@gmail.com

Business Hours: Mon–Sat, 10 AM – 7 PM